Remote Executive & Operations Support · Founders & SMEs
Your operations, handled remotely. So you can focus on growing your business.
Remote business operations, executive and office support for founders, sole traders and small businesses — experienced support when you need it, without the cost of permanent staff.
- SVA Approved VA
- Insured by Markel
- ICO registered
- 25+ years' experience
// today's desk
Off your plate
A morning's worth of the things you'd rather not do.
My mission
A seamless, professional service you can rely on when it matters most — going above and beyond to get the very best results for your business.
— Emma, ETC Virtual
Why Work with etc virtual
All the support. None of the overheads.
Experienced remote business support that flexes around your workload — without the cost and commitment of hiring.
01
Pay only for the support you need
Flexible support available by the hour, day, week or month — without the cost and commitment of employing someone.
02
No recruitment hassle
No lengthy hiring process or agency fees. Just an experienced pair of hands ready to get to work.
03
Cover when you need it
Holiday cover, unexpected absences, or a sudden busy spell — keeping things moving without disruption.
04
More time to earn
Hand over the admin and free up your time to focus on clients, generating income and growing your business.
05
Look after your clients
Keep your service responsive and your customers well looked after while you focus on the work that matters.
06
Short or long term
A hassle-free arrangement that flexes with your workload — whether you need support for a few hours, a few weeks or longer.
What I do
Services on offer
An overview of the support I provide. If you need something that’s not listed, just ask — I’m always happy to discuss how I can help.
S/01
Executive & Operations Support
Experienced remote support to keep your business organised, efficient and moving forward. From managing priorities and processes to coordinating the details behind the scenes.
• Executive & business support
• Operations & workflow coordination
• Inbox & correspondence management
• Diary & calendar management
• CRM & systems management
S/02
Business Admin & Support
Reliable day-to-day business administration that keeps everything organised and running smoothly. Flexible support for ongoing administration, projects and the details that keep your business moving.
- Customer & contact management
- CRM & database management
- Records & information management
- Spreadsheets & reporting
- Online systems administration
S/03
Sales & Business Development
Experienced in sales support to help keep opportunities moving and follow up with customers. With a background in sales and business development, I understand the importance of keeping the details under control.
- Lead & prospect research
- CRM management
- Quotation follow-up
- Customer communication
- Sales order processing
S/04
Finance & Credit Control
Practical finance administration to help keep invoices, customer accounts, and payments under control. Experienced support with the administrative side of credit control and cash flow.
- Invoice raising
- Credit control
- Payment chasing
- Customer account administration
- Payment reconciliation support
S/05
Purchasing & Procurement
Keep purchasing organised with experienced support across suppliers, orders, and sourcing. I’ll manage the details from initial enquiry through to order and delivery.
- Purchase order processing
- Supplier liaison
- Supplier research & sourcing
- Price & availability enquiries
- Order tracking & follow-up
S/06
LinkedIn & Sales Navigator
Use LinkedIn more effectively to identify relevant prospects and support your business development activity. I focus on research, prospecting, and administration rather than generic social media management.
- LinkedIn prospect research
- Sales Navigator research
- Lead identification
- Prospect list building
- CRM updating
S/07
HR & Recruitment Admin
Practical HR and recruitment administration to keep your people processes organised and running smoothly. From vacancies and candidates to interviews and new starters, I take care of the details.
- Recruitment administration
- Vacancy posting
- Candidate coordination
- Interview scheduling
- New-starter administration
S/08
Market & Business Research
Good decisions start with good information. I can research markets, competitors, prospects, and other business information to help you identify opportunities and make informed decisions.
- Market & competitor research
- Online research
- Telephone research
- Lead & prospect research
- Supplier & product research
S/09
Virtual PA & Business Support
Flexible virtual PA and business support for the tasks that need doing without the cost of another employee. Experienced, reliable support tailored around the way you work.
- Inbox & correspondence management
- Diary & calendar management
- Appointment scheduling
- CRM & database administration
- Online systems administration
About
Hi, I'm Emma.
I provide remote business operations and executive support to founders, directors and small businesses who need experienced help keeping things organised, structured and moving forward. Based in Chesterfield, I work as a calm, reliable extension of your team — wherever you are.
With 25+ years of commercial experience across banking, manufacturing, technology, HR coordination, credit control, sales administration and client and account management, I bring a practical understanding of how businesses operate — from keeping processes organised and information accurate to communicating with clients and making sure things get followed through.
I work independently and remotely, integrating quickly into your systems and working style to take pressure off the day-to-day, improve organisation and give you more time to focus on your business.
Core areas of expertise
• Business Operations
• Executive Assistance
• CRM Management
• Diary & Inbox Management
• Client Communication
• Sales & Account Administration
• Finance Administration
• HR Coordination
“A trusted, remote extension of your team.”
Approved Member of The Society of Virtual Assistants since 2017.
Packages
Built around your business
No rigid tiers. Support is shaped around what you actually need — and you only pay for the hours you use.
For new ventures
Start-up support
A bespoke package of practical support to help get your new business off the ground, shaped around what you need.
Pay-as-you-go
Hourly bundles
Blocks of hours to use as you need them — ideal for ongoing or one-off support, with hours available to use within four weeks.
Get in touch
Let's have a chat.
Tell me a little about your business and what you’d like to take off your plate. Your initial consultation is completely free, with no obligation.
Call me
Email me